Enterprise AI Orchestration, Simplified.
Resolve tickets faster with context-aware AI research. Built to accelerate workflows and empower every user on the Now Platform.
Powering AI routing for modern enterprise platforms.
Everything you need to deploy LLMs in production
Built for platform teams running mission-critical ServiceNow and enterprise workflows.
Give your AI the complete picture.
Stop limiting your LLM to a single field. LLM Assist Intelligent Research dynamically stitches together short descriptions, acceptance criteria, and historical ticket data into a beautifully formatted, token-optimized payload.
Zero hallucinations. 100% your data.
Automatically inject your ServiceNow Knowledge Base and Trusted SOPs directly into the LLM context window. The AI answers using your company standards, not the public internet.
It reads your spreadsheets so you don't have to.
Go beyond plain text. LLM Assist Intelligent Research securely parses attached Excel spreadsheets (.xlsx) and images, feeding raw tabular data and visual context directly to your chosen AI provider.
Bulletproof data privacy.
Security teams love us. Built-in PII scrubbing automatically detects and strips emails, SSNs, credit cards, and phone numbers from ticket payloads before they ever cross the wire.
The right model for the right team.
Not every ticket needs a heavy model. Dynamically route Tier 1 Service Desk tickets to faster, cheaper models, while reserving heavy-hitters like GPT-4o or Claude 4.8 for the most complex workloads.
From API to Inbox-Ready.
Need to share findings with stakeholders? Toggle a single system property and LLM Assist Intelligent Research automatically generates a beautifully formatted Microsoft Word document containing the AI's full analysis, attaching it directly to the record for easy distribution and auditing.
Code that actually looks like code.
Say goodbye to unreadable text blocks in LLM responses. Built-in VS Code-style syntax highlighting renders scripts perfectly, while intelligent deep-linking automatically turns record numbers (like INC0010259) and URLs into clickable ServiceNow links.
Full visibility into every token.
Never guess what your AI is costing you. The built-in telemetry engine silently logs every transaction, allowing you to track response times, HTTP statuses, provider usage, and token consumption across your entire instance.
Report effortlessly.
Records are automatically tagged with the exact provider, specific model version (e.g., GPT-4o, Claude 3.5 Sonnet). Reporting on AI-assisted task resolution has never been easier.
Follow-up without losing the thread.
LLM Assist Intelligent Research features a Threaded Context Engine. Users can ask follow-up questions right from the ticket, and the AI will perfectly recall the original record data alongside its own previous analysis—creating a seamless, token-optimized conversational workflow right inside ServiceNow.
Turn AI brilliance into company policy.
Don't let valuable AI-generated solutions disappear into closed tasks. With a single click, seamlessly convert comprehensive LLM responses into fully formatted, actionable Knowledge Base articles, instantly enriching your platform's self-service library.
You hold the keys. You control the costs.
Stop paying hidden "AI service" markups. LLM Assist Intelligent Research connects directly to your preferred AI providers using your own enterprise API keys. By cutting out the middleman, you maintain full billing transparency and leverage your existing negotiated enterprise AI rates.
Follow-up without losing the thread.
LLM Assist Intelligent Research features a Threaded Context Engine. Users can ask follow-up questions right from the ticket, and the AI will remember the original context, the previous analysis, and the RAG data — creating a seamless conversational workflow right inside ServiceNow.
- Persistent ticket-scoped memory across turns
- Re-uses prior RAG retrievals — no re-grounding cost
- One-click UI Actions surfaced on the ServiceNow form
Provide the Exchange powershell cmdlets to create a mailbox.
- New-Mailbox: This cmdlet provisions a new Active Directory (or Azure AD / Entra ID) user object and simultaneously attaches a mailbox to it.
- Enable-Mailbox: This cmdlet provisions a mailbox for an existing user object that does not yet have a mailbox (heavily used in directory synchronization or hybrid environments).
- Enable-RemoteMailbox: Used exclusively in Hybrid Exchange environments. It mail-enables an on-premises AD user and routes their mail to an associated Exchange Online mailbox.
Here is a comprehensive script to create a brand new cloud mailbox using New-Mailbox. It converts a plain-text password to a System.Security.SecureString, which is required by the -Password parameter.
What is the best practice on user creation?
In modern Entra ID (formerly Azure AD) integrated environments, best practice is often to create the user via Microsoft Graph (New-MgUser from the Microsoft.Graph.Users module) and assign a license (Set-MgUserLicense). Exchange Online sync provisions the mailbox automatically behind the scenes. However, New-Mailbox remains the explicit Exchange cmdlet for this operation.*
Ready to empower your workforce?
Connect LLM Assist Intelligent Research to your ServiceNow instance.